Outdoor Rope 3-Piece Patio Sofa Set (Beige & Off-White)

Refund & Return Policy

At Devoko Outdoor Furniture, customer satisfaction is important to us. Please review the policy below carefully before placing your order.

Returns

1. Return Request Window - Returns must be requested within 72 hours of delivery by emailing devokoindia@devoko.in . Returns without prior approval will not be accepted.
2. Return Eligibility

• Product must be unused, undamaged, and in original packaging
• Devoko reserves the right to reject returns that do not meet these conditions

Refund ProcessingOnce the returned product is received and inspected, the refund will be processed to the original payment method within 7–12 business days.

Replacement & Full Refund

1. Damaged or Defective Products

• Report immediately upon delivery
• An unboxing video is mandatory as proof
• A feedback note must be written and handed to the courier partner
• Replacement will be arranged after verification

Replacement Timeline - Replacements for damaged items are offered within 7 days of delivery.

Non-Returnable Items - Customized products are non-returnable and non-refundable.

Cancellations

1. Before Dispatch - Orders can be canceled within 24 hours of purchase.
2. After Dispatch / In Transit - If the order has been dispatched or is in transit:

• Both forward and return shipping charges will be deducted

The deduction will be made from the partial payment amount

Payment & Delivery Terms

1. Partial Payment - All orders require a 20% partial payment at the time of purchase.
2. COD / DOD Availability - COD may not be available in certain locations. In such cases, the DOD option can be selected. Customers will be pre-informed in advance.

Contact Details

For support or queries:
📧 devokoindia@gmail.com
📞 9256850443

Devoko Outdoor Furniture reserves the right to modify this policy at any time without prior notice. Customers are advised to review this policy periodically.

Key Features:

• Premium 30MM Thick Rope Weaving : Handwoven heavy-duty rope offers superior strength, durability, and a modern textured look for outdoor elegance.
• Comfortable Single Seater Sofas : Two spacious chairs designed with deep seating and ergonomic back support for relaxed outdoor lounging.
• Multipurpose Ottoman : Can be used as a footrest, extra seating, or a compact side table for added convenience.
  
• Rustproof Metal Frame : Strong powder-coated metal structure ensures long-lasting stability and resistance to rust and weather damage.
• All-Weather Cushions : Soft, water-resistant cushions with removable covers provide comfort and easy maintenance.
  
• Sturdy & Stable Construction : Designed for excellent weight capacity and long-term outdoor performance.
  
• Perfect for Outdoor Spaces : Ideal for balconies, patios, gardens, terraces, and poolside seating areas.
  
• We can customized the product according to buyer choice/requirements for that furniture color or cushion color. You can sent the detail on my WhatsApp number +91 90244 98312

Description:

Enhance your outdoor space with this premium 30 mm rope patio set, featuring two comfortable single-seater sofas and a matching ottoman. Crafted with thick, handwoven weather-resistant rope and a strong powder-coated metal frame, this set offers durability and modern elegance. The deep seating and soft cushions provide superior comfort, while the ottoman adds versatility as a footrest or extra seat. Perfect for balconies, gardens, or patios, this stylish set creates a cozy and inviting outdoor retreat.

Specifications:

• Furniture Color: Beige
  
• Cushion Color: Off-White
• Frame Material: Powder Coated Metal
• Furniture Material: Rope
  
• Cushion Fabric: Water Resistant
• Chair Dimensions: 26″L×27″W×29″H
• Ottoman Dimensions: 18"L×18"W×20"H
• Thickness of Cushion: 16"

1. Rope Furniture - Clean with mild soap and water, avoid excess moisture, and cover when not in use to prevent wear from sun and rain.

2. Wicker Furniture - Gently brush off dust, wash with soapy water, and protect from prolonged exposure to harsh weather to maintain durability.

3. Wooden Furniture - Wipe regularly with a soft cloth, avoid direct sunlight, and apply wood polish or sealant every 6–12 months for lasting shine.

4. Protect from Harsh Weather - Though made for outdoors, rope & wicker furniture should be shielded from direct sunlight and heavy rain using covers or by placing them in shaded areas.

5. Care for Cushions - Store cushions used on rope & wicker in a dry area when not in use. Wash covers regularly to prevent mildew and fading.

6. Inspect and Maintain - Check rope for fraying, wicker for unraveling, and wood for cracks or dullness.

1. Customers might incur extra shipping fees for deliveries to individuals residing on higher floors.

2. The precise measurements of the furniture may differ slightly, possibly by an inch or two, from the dimensions provided in the details.

3. If an order is cancelled within 24 hours of purchase, there will be no additional cost incurred. However, any cancellation made after this 24-hour period will result in a 5% charge of the purchase price.

4. Please note that customized orders cannot be returned. We offer replacements for damaged items within 7 days of delivery.

Pay 20% to place your order, and pay the remaining amount at the time of delivery. After full payment, the product will be handed over to you safely.

Note: We do not provide open-box delivery