Refund & Return Policy

At Devoko Outdoor Furniture, our commitment is to ensure your complete satisfaction with our products. If, for any reason, you are not entirely pleased with your purchase, we’ve outlined our Refund and Return Policy below:

Returns:

Initiating a Return:

• To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us at support@devoko.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Eligibility for Return:

• Products must be in their original condition, unused, and in the original packaging to be eligible for a return. We reserve the right to deny a return if the item does not meet these criteria.

Refund Process:

• Once your return is received and inspected, we will process a refund to the original payment method. Please allow 7-12 business days for the refund to reflect in your account.

Refunds:

Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or provide a full refund. For us to accept your return appeal in such a case, make sure to always record the process of opening the package for us to retain video proof.
• Write a feedback note in the above case and hand it to your courier partner.

Change of Mind:

• If you’ve had a change of heart, you can return the unused and original item within 7 days for a refund. In this case, return shipping costs will be deducted from the refund amount.

Refund Timelines:

• Refunds will be processed within 7-12 business days after receiving the returned item. The time it takes for the refund to reflect in your account may vary based on your payment method.

Cancellations:

Order Cancellation:

• Orders can be canceled within 24 hours of purchase. Please contact us promptly if you wish to cancel your order.

Cancellation After Shipment:

• If the order has already been shipped, the return policy will apply.

Contact Information:

For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer service team at support@devoko.in or call us at 9352826443.

Devoko Outdoor Furniture reserves the right to update or modify this policy at any time. Please review our policies periodically for any changes.